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Mastering Maintenance: Optimizing Maintenance - Strategies for When You're Short-Staffed -PAWW#11

Mastering Maintenance: Optimizing Maintenance - Strategies for When You're Short-Staffed -PAWW#11

PAA Webinar Wednesdays-supported by Multifamily Insiders

Wednesday, May 14, 2025
2:00 PM - 3:00 PM (EDT)

Event Details

If you're feeling the crunch of not having enough staff, time, or resources to tackle your maintenance challenges, this webinar is HIGHLY recommended. 

Many companies and properties face persistent struggles: difficulty finding and retaining skilled technicians, dealing with underqualified team members, and falling behind on service requests. The result? Delayed repairs, a growing backlog of essential maintenance tasks, and neglected preventative maintenance leading to costly, avoidable problems. Discover actionable solutions to keep your properties running smoothly and avoid costly setbacks – even when you’re short-staffed.

  • Work Order Management:
    Tips, tricks, and considerations for catching up when short-staffed or behind.
  • Daily Organization and Prioritization: 
    How to optimize workloads, tasks, skillsets, location, and proximity.
  • Emergency Repairs Navigation:
    Understand established standards, risks, and responses to reduce emergency repairs.
  • Training with Efficiency:
    Bridge the skill gap and support technicians with less experience.

Mark is the President of Plus One Consulting, Inc. and founder of Service Team Training.com. Mark is a national speaker and a leading resource in the field of service team development and training. Prior to Starting his own company he was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes. His certifications include, CAPS, CAMT I, CAMTII, CPO, CPO Instructor with the National Swimming Pool Foundation, EPA proctor for the 608, 609, and R-410a certifications as well as all HVAC Excellence courses. Mark is also a NAAEI Instructor and worked on the development of the new CAMT program. On a personal note, Mark is a Jiu Jitsu Coach and owns and operates a Martial Arts Academy in Harrisburg, NC.

PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!

For More Information:

Roger Dickson
Roger Dickson
Pennsylvania Apartment Association

CLICK HERE TO REVIEW THE CODE OF CONDUCT

PAA EDUCATION DISCLAIMER:

Thank you for your interest in the Pennsylvania Apartment Association's education program. 

 

It is strongly recommended that you ensure invoice addresses and email addresses are updated.  PAA Education is not responsible for outdated member information being used for the dissemination of invoice/registration information.

 

Please note that webinar may be subject to the following:  incur a date or time change, change in instructors, potentially cancellation due to a low attendance or technical difficulty, or any combination thereof.  Every effort will be made by the PAA education staff to alert you of any necessary changes in a timely fashion.  Your support, flexibility and understanding of these potential changes is appreciated.

REGISTRATION POLICY:

Only PAA members in good standing will receive the published PAA member rate.  The non-member rates will be applied to all registrations that do not include a PAA membership.  All membership status questions should be directed to membership@paahq.com.

Once a member has registered for an education event, members can pay their invoices via credit card on their account at www.paahq.com  or request an invoice to be emailed for payment.  All invoices must be paid within 30 days of the invoice date unless the 30-day mark falls on or after the date of the education event; in those cases, payment should be made the day prior to the education event.