7:30am - 3:00pm | Supplier/Exhibitor Registration Open

Event Center: Ground Floor, One Level Below Casino Floor

Day 2- Exhibitor/Supplier Partner Registration

Day 2 includes the PAA Trade Show.  Register at the Registration Welcome Desk on the ground floor.  Pick up your official EXPO badge to gain access to the trade show floor.  Preregistration is required. 

Audience:

8:00am - 3:00pm | Attendee Registration Open

Event Center: Ground Floor, One Level Below Casino Floor

Day 2-Attendee Registration

Day 2 includes a full day of property management education for our site teams and access to the PAA Trade Show Floor.  Register at the Registration Welcome Desk on the ground floor.  Pick up your official EXPO badge for our education tracks: Leasing, Maintenance, and Operations.  Preregistration is required.

Audience:

9:00am - 9:45am | Education Sessions-Leasing Track

Laurel Ballroom West

Day 2- DE&I in Action: Building Inclusive Habits and Understanding Where You Are

Dive into an engaging session that combines foundational learning with practical application to advance diversity, equity, and inclusion (DE&I) in the workplace. This session will help attendees explore their current comfort levels with DE&I concepts, providing relatable workplace scenarios to foster self-awareness and continuous growth. Participants will gain an understanding of key DE&I terms, actionable daily habits, and intentional practices to promote inclusivity across teams. Walk away with resources and strategies tailored for property managers, service team members, and leasing agents, empowering you to build sustainable DE&I routines and lead with inclusivity in every interaction.

Audience:

9:00am - 9:45am | Education Sessions-Maintenance Track

Laurel Ballroom East

Day 2 - Soft Skills for Maintenance

This session will explore a typical day on the job as a maintenance technician. Best practices, tips, and techniques regarding the importance of non-technical skills will be discussed in detail. Session is suited for both novice maintenance technicians as well as the most experienced.

Audience:

9:00am - 9:45am | Education Sessions- Operations Track

Parkview Ballroom

Day 2 - Data-Driven Decision Making

Review of data, financial services, fintech, and SaaS, with a focus on customer success, service, and building world-class organizations. Attention given to fostering a customer-focused culture that sees things from the customer's perspective. Guiding principles rooted in transparency and honesty will be examined. Finally, focus will be on the customer's goals, while continuously delivering solutions in innovative ways.

Audience:

10:00am - 10:45am | Education Sessions-Leasing Track

Laurel Ballroom West

Day 2- The Heartfelt Quest: Mastering Emotional Intelligence and Agility in Leasing

Join us for an engaging session designed to help leasing professionals elevate their skills and connect with prospective residents on a deeper level. In the competitive world of leasing, finding the right residents and guiding them to their ideal home requires more than just knowledge—it demands emotional intelligence, agility, and a keen understanding of human behavior. 

Whether you’re a seasoned leasing professional or new to the industry, this session will equip you with actionable strategies to enhance your leasing game and achieve lasting success.

Don’t miss this opportunity to transform your approach and make a meaningful impact on your leasing journey!

Audience:

10:00am - 10:45am | Education Sessions-Maintenance Track

Laurel Ballroom East

Day 2 - From Compliance to Innovation: Elevating Emergency Communication in Multifamily Housing

Modern elevator communication systems are revolutionizing tenant safety and operational efficiency, particularly for Florida apartment communities. Aligning with ASME A17.1-2019 codes, these technologies integrate advanced features like smart two-way communication, multi-language support, and resilient power solutions to ensure accessibility and compliance. Transitioning from outdated POTS lines to digital and cloud-enabled systems enhances real-time data transmission, operational scalability, and ADA inclusivity. Additionally, proactive diagnostics, secure vendor management, and automated compliance testing mitigate risks and streamline operations. These innovations not only future-proof buildings but also position property managers as leaders in safety, reliability, and tenant satisfaction.  

Audience:

10:00am - 10:45am | Education Sessions- Operations Track

Parkview Ballroom

Day 2 - Affordable Housing Solutions

The Philadelphia Housing Authority (PHA) is happy to partner with PAA to raise awareness of the Housing Choice Voucher program (HCV) and the great benefit it can provide to a real estate portfolio.  This educational session is an exciting opportunity for Owners and Property Managers to learn about HCV, formerly Section 8, and how to get started. PHA is proud to present an efficient process to lease up units at competitive rates with guaranteed rental income.  A state of the art Owner Portal and improvements to the inspection process help facilitate quicker unit turnover times for landlords. Steps to becoming an HCV landlord will be highlighted as well as the high demand for affordable housing and landlord monetary incentives offered by PHA.  

Audience:

10:00am - 3:00pm | Trade Show Floor Open

Event Center: Ground Floor, One Level Below Casino Floor

Day 2 - APARTogether EXPO Trade Show Floor Open

The trade show floor opens with the today's best products and services.  Meet with our industry partners to elevate your property.                                                                    

Audience:

11:30am - 12:30pm | Lunch Open on Trade Show Floor

Event Center: Ground Floor, One Level Below Casino Floor

Day 2- Lunch

Pick-up FREE lunch on the trade show floor and don't miss a second of exhibitor discussions.   

Audience:

12:45pm - 1:30pm | Education Sessions-Leasing Track

Laurel Ballroom West

Day 2- Mastering the Fraud Juggling Act: How to Balance Prevention and Cost Reduction

The state of fraud in multifamily: bewaring of fake pay stubs, preventing applicant fraud from creating a nightmare of your day, and tips for overcoming fraud.

Audience:

12:45pm - 1:30pm | Education Sessions-Maintenance Track

Laurel Ballroom East

Day 2 - The Hot and Cold of Sustainable Energy Management

This session will discuss energy and water efficiency strategies to reduce utility costs and improve sustainability, best practices for procurement and how to effectively manage energy to mitigate risk, how to execute an overall ESG strategy specific to your organizational goals and highlight some of the most common "home run" solutions in multifamily.

Audience:

12:45pm - 1:30pm | Education Sessions- Operations Track

Parkview Ballroom

Day 2 - Your People Are Your Most Valuable Asset: Using Culture to Recruit and Retain Top Talent

A strong, positive culture can be the driving force behind attracting and retaining high performing teams. I will demonstrate how culture and collaboration make companies “sticky,” and how to use that culture to recruit and retain top industry talent. Let us show you how to hire, interview and retain the best property management professionals. Recruiting and retaining top talent has become more difficult than ever before.  From when a position becomes available, to sourcing top candidates, interviewing tips, and how to close the candidate and reduce rescinded acceptances.  Once we hire top talent, tips on retention and developing the best teams. Great Culture = Great Employee Experience = Great Employee Engagement = Better Resident Retention.

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