Mitigating Conflict in Your Workplace by Building a Culture Peace PAAWW#17

PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!

Conflict resolution is one of the toughest skills to train, practice, and master. It requires changing your instincts for fight-or-flight and making a conscience decision to listen, stay calm, and react with respect and empathy. Lori and Joelis will teach you best practices for building systems that allow for better communication, more engaged team members, better conflict management, and increased work satisfaction.

• Understand the Basics of Conflict and How It Should Be Perceived
  Learn emotional self-management and techniques for self-regulation.
• Practice Reflective Listening and Dialogue Skills
  Focus on self-awareness and identifying potential conflict, and hear best practices for strong communication with perhaps a digital component.
• Shift from Reactivity to Response
  Learn how to use your response to manage disruptive individuals.
• Identify Potential Conflicts
  Use emotional intelligence techniques and be better equipped to communicate effectively and respectfully.

About Lori Agudo

As Director of Training & Talent Development, Ms. Agudo is responsible for the oversight of all training related programs for over 700 Royal American Management employees. She has over 20 years of management experience in both retail and property management. Lori is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Lori is currently serving as a mentor for the National Apartment Association’s Diversity Leadership Program. She also serves as an officer on the AAGO Foundation Board, and on numerous committees with the Apartment Association of Greater Orlando, Space Coast Apartment Association, Florida Apartment Association, and the Central Florida chapter of the Institute of Real Estate Management.

Ms. Agudo has a Modern Classroom Certified Trainer (MCCT) certification and Virtual Facilitator Certification through the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM).

About Joelis Barandica-Rodriguez

Joelis Barandica-Rodriguez is a real estate professional with over 15 years of experience with diverse property types. In her current role as Regional Education Director for CONAM Management, she is responsible for the oversight of training programs, creating of policies and procedures as well as implementations company wide. Mrs. Barandica has a very diverse background holding several positions in the industry, she is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Joelis serves as an officer on the Apartment Associations of Greater Orlando Board of Directors, on Florida Apartment Associations Apartment Political Action Committee (APAC) Board and numerous committees within Apartment Association of Greater Orlando, Florida Apartment Association, and the Triangle Apartment Association.

Mrs. Barandica is an accredited Advanced Facilitator with the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM). Her passion is developing top tier talent that adds value to an organization through increased employee engagement.

A licensed Real Estate Broker in Florida, he is also a licensed Expert Fair Housing Instructor in the Commonwealth of Virginia and the recipient of the NAAEI Apartment Career & Education (ACE) award.