Mastering Maintenance: Reducing Work Orders by Using Videos -PAAWW#5

They say a picture is worth 1,000 words but a video is worth a million! In this session you will get tangible and real-life takeaways to begin implementing with your teams to reduce office interruptions, empower your residents to reduce team members entering their space, and increase satisfaction and retention through video. 

Here is what you'll learn:

• Top 9 work orders to make videos on that residents can complete themselves. How to find this data yourself for your property. 
• Best practices for filming, editing and using a database to archive your videos
• How to develop a plan to film, edit and implement 
• Tracking analytics and use case scenarios. Setting a start to finish benchmark system to gauge improvements
• Getting your team involved and making it relatable

Since 2010, Carroll has been instrumental in the successful lease-up of fourteen new construction projects, four rebranding acquisitions, and overseeing a diverse portfolio of both owned and third-party managed properties. She has supported a portfolio encompassing over 50,000 beds across more than thirty U.S. markets, demonstrating her extensive experience and impact in the industry. Carroll’s contributions have earned her numerous accolades, including “Runner-Up Best Community” by Nashville Scene in 2020, 2021, and 2022, and “Best Coworking Spot” from AptAmigo in 2021. She also received the international Video in Business Award from Vidyard in 2021, the AZ RED Award in 2022, and was a 2023 Top 18 ULI nominee for Kenect Nashville. Carroll’s expertise, leadership, and dedication continue to elevate the property management industry.

In 2023, Kenect generated $4 million in revenue within just four months of launching a new corporate housing division procured by Carroll, showcasing its rapid growth and success. She also established Akara’s internship program, aimed at mentoring and attracting young adults to the property management industry. Beyond her work at Kenect, she is highly engaged with local councils, economic groups, chambers of commerce, and regularly contributes to industry organizations like Multi-Family Insiders, AIM, TecHome Builder Summit, and Apartment Innovators through speaking engagements and blog posts.

Kristi Fickert is the Vice President of Enterprise Growth at Realync. She has 25 years of multifamily experience and spent 15 years in a senior-level marketing role for one of Nation's Top 50 management companies before working in the digital agency and technology sectors of the industry. She is an instructor for apartment associations around the country and has presented for a variety of industry events, including AIM, IREM, NAA and Multifamily Insiders. In addition, she has been a featured speaker for the Cincinnati Reds, Urban Land Institute, and Commercial Real Estate Women. Kristi has also been featured on six different podcasts, has been published in UNITS magazine and spent four years in public office as a City Councilwoman.

PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!