Mastering Maintenance I know how to fix that AC but how do I lead- PAAWW#8

PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!

Being a high-performing Maintenance Technician often results in a promotion to Maintenance Supervisor. YAY! Sorta. You may find yourself leading a team of your peers.

How do you make the shift from peer to the boss? Leadership training for maintenance teams is sometimes overlooked, resulting in on-the-job learning. That can impact the team's performance, retention, and morale. In this session, we will share leadership ideas and best practices to lead your maintenance team to success with a focus on communication, motivation, coaching, and leadership skills.

Attendees will take away the following:

• How to communicate as a leader
• Tips, tricks, and ideas to keep your team motivated
• Best practices for coaching
• How to establish yourself as a leader

About Michelle Wood

As the Director of Learning and Engagement at Atlantic Pacific Companies, Michelle oversees the company's training programs and employee engagement efforts. She brings more than 20 years of property management experience to her role. Before her current role, Michelle led a team responsible for creating and implementing marketing strategies for over 13,000 units that spanned 45 properties in Florida, Georgia, North Carolina, Colorado, and Texas.

Michelle volunteers with the Southeast Florida Apartment Association and is an active education committee member. In 2018 Michelle was named one of DMN's 40 under 40 Marketing honorees. Outside of work, Michelle enjoys being active with her family.

About David Alvarado

David Alvarado is the Regional Maintenance Supervisor for Atlantic Pacific Company’s Florida portfolio. Originally from Texas, David began working as a groundskeeper over 20 years ago and has worked his way up through several on-site and floating Maintenance positions throughout his Multifamily Career. He is focused on leading the teams, the overall property maintenance performance, and capital project management. When he is not working – he loves to travel, spending time with family and his beagle Martin. His favorite quote “I didn’t come this far ONLY to come this far.”