Crisis Management On-site: Handling Emergencies with Confidence and Care -PAAWW#2

In the world of property management, effective crisis management can significantly impact your property's bottom line. This webinar will provide you with the skills to navigate emergencies efficiently, safeguarding your property and residents while minimizing potential losses. By mastering best practices for responding to emergencies, you'll learn how to mitigate damage and avoid costly repairs. Efficient crisis management reduces downtime, prevents disruptions to your operations, and maintains resident satisfaction; all of which contribute to higher occupancy rates and increased revenue. 

Additionally, effective communication and prompt resolution of issues can strengthen resident trust and retention, leading to fewer vacancies and improved profitability. Equip yourself with the knowledge to handle crises with confidence and care, ensuring that your property remains resilient, profitable, and a safe haven for your residents. Join us to enhance your crisis management skills and positively impact your property’s financial success.

Session Learning Objectives: 

• Emergency Response Planning: 
  Develop and implement comprehensive emergency response plans to effectively address various on-site crises. 
• Damage Control Techniques:
  Learn methods to minimize damage and manage repairs swiftly, reducing potential financial impacts. 
• Effective Communication: 
  Master the art of clear and reassuring communication with residents and emergency services during high-pressure situations. 
• Resident Reassurance: 
  Gain strategies to maintain resident confidence and satisfaction even when dealing with emergencies. 
• Crisis Management Coordination: 
  Enhance your ability to coordinate with internal teams and external responders to ensure a cohesive and efficient response. 

Joelis Barandica-Rodriguez is a real estate professional with over 15 years of experience with diverse property types. In her current role as Regional Education Director for CONAM Management, she is responsible for the oversight of training programs, creating of policies and procedures as well as implementations company wide. Mrs. Barandica-Rodriguez has a very diverse background holding several positions in the industry, she is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. She serves as an officer on the Apartment Associations of Greater Orlando Board of Directors, on Florida Apartment Associations Apartment Political Action Committee (APAC) Board and numerous committees within Apartment Association of Greater Orlando, Florida Apartment Association, and the Triangle Apartment Association.

Mrs. Barandica-Rodriguez is an accredited Advanced Facilitator with the National Apartment Association Education Institute (NAAEI). She is also a Certified Community Manager (CAM). Her passion is developing top tier talent that adds value to an organization through increased employee engagement.

PAA Webinar Wednesdays-supported by Multifamily Insiders-is the largest weekly premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company and/or in your profession!