Monica Frazier | General Manager |  Midwood Investment & Development

9:00am - 9:45am | DE&I in Action: Building Inclusive Habits and Understanding Where You Are

Second Floor- Marquis Ballroom A

Day 2- Session Description

Dive into an engaging session that combines foundational learning with practical application to advance diversity, equity, and inclusion (DE&I) in the workplace. This session will help attendees explore their current comfort levels with DE&I concepts, providing relatable workplace scenarios to foster self-awareness and continuous growth. Participants will gain an understanding of key DE&I terms, actionable daily habits, and intentional practices to promote inclusivity across teams. Walk away with resources and strategies tailored for property managers, service team members, and leasing agents, empowering you to build sustainable DE&I routines and lead with inclusivity in every interaction.

Speaker Bio

Monica Frazier, hailing from Pittsburgh, PA, serves as the General Manager at Midwood Investment & Development, bringing over a decade of experience in residential and commercial management across multiple states. As the founder of Melanin In Multifamily, she fosters a sense of community and empowers Black professionals in the multifamily sector. Monica's dedication to the industry is further demonstrated through her active involvement in the National Apartment Association. Recognized as a 3 time NAA Excellence Award nominee, as well as graduate of the NAA 2023 Leadership Lyceum Class, Monica also leads the charge as a committee chair for the Diversity, Equity, and Inclusion Committee of her state apartment association. Her outstanding contributions were celebrated with the PAA's 2023 Property Manager of the Year Award and winner of the NAA IDEI Grant in 2023. Monica's expertise lies in training, employee development, and operational excellence.

Audience:

Steve Lanciano | Business Development Manager |  Hillmann Consulting LLC

9:00am - 9:45am | Soft Skills for Maintenance

Second Floor-Marquis Ballroom B

Day 2- Session Description

This session will explore a typical day on the job as a maintenance technician. Best practices, tips, and techniques regarding the importance of non-technical skills will be discussed in detail. Session is suited for both novice maintenance technicians as well as the most experienced.

Speaker Bio

Steve Lanciano is a seasoned leader in the real estate and construction industries with over 25 years of experience in enhancing operational excellence and elevating customer experiences. As a Business Development Manager at Hillmann Consulting, Steve specializes in developing innovative strategies that empower teams to deliver exceptional service in dynamic and competitive markets. His expertise spans customer engagement, team training, and operational optimization, making him a sought-after collaborator.

Steve’s passion lies in helping real estate and facilities professionals create meaningful connections with clients, fostering loyalty, and driving business growth. His engaging and actionable approach leaves audiences inspired and equipped with practical tools to enhance the customer experience.

Audience:

Phil Leone | General Manager | ShowMojo

9:00am - 9:45am | Data-Driven Decision Making

Second Floor-Marquis Ballroom C

Day 2- Session Description

Review of data, financial services, fintech, and SaaS, with a focus on customer success, service, and building world-class organizations. Attention given to fostering a customer-focused culture that sees things from the customer's perspective. Guiding principles rooted in transparency and honesty will be examined. Finally, focus will be on the customer's goals, while continuously delivering solutions in innovative ways.

Speaker Bio

Phil Leone, ShowMojo's General Manager, is a seasoned Board Member and an experienced COO who has collaborated with numerous CEOs to translate their visions into reality. Phil's career spans over 25 years in financial services, fintech, and SaaS, with a focus on customer success, service, and building world-class organizations. He is dedicated to fostering a customer-focused culture that sees things from the customer's perspective. His guiding principles are rooted in transparency and honesty. Phil believes in continuous improvement by focusing on the customer's goals, while continuously delivering solutions in innovative ways. Born and raised in Philadelphia, PA, a proud graduate of Eastern University, where he studied organizational management. Outside of work, he is an AI geek, a devoted father, a boater, and an auto enthusiast.

Audience:

Sandra Orner | Employment Engagement Specialist |  Goldberg Realty Company

10:00am - 10:45am | 5 Things You Need to Know About Marketing to Gen Z, Millennials, and Future Renters

Second Floor-Marquis Ballroom A

Day 2- Session Description

Want to catch the attention of the TikTok crowd and their avocado-toast-loving counterparts? This fun, no-fluff training dives into what makes younger renters tick and how you can meet them where they are. You’ll walk away with real, actionable tips you can use right away to connect with your target audience and fill those apartments fast!

Speaker Bio

Sandra D. Orner brings over 15 years of diverse experience in employee engagement, marketing, leasing, and talent development. From managing lease-ups and regional operations to designing company-wide training and engagement programs, she’s explored nearly every corner of the industry.  Known for her innovative and genuine approach, Sandra aims to design strategies that amplify team strengths and align with organizational goals. A graduate of Albright College with high honors in Organizational Behavior, Sandra’s passion for people extends beyond work—she’s a Mental Health First Aid advocate, an avid traveler, and a magic maker!

Audience:

Daniel Goldstein | National Product Manager | Kings III Emergency Communications

10:00am - 10:45am | From Compliance to Innovation: Elevating Emergency Communication in Multifamily Housing 

Second Floor-Marquis Ballroom B

Day 2- Session Description

Modern elevator communication systems are revolutionizing tenant safety and operational efficiency, particularly for Florida apartment communities. Aligning with ASME A17.1-2019 codes, these technologies integrate advanced features like smart two-way communication, multi-language support, and resilient power solutions to ensure accessibility and compliance. Transitioning from outdated POTS lines to digital and cloud-enabled systems enhances real-time data transmission, operational scalability, and ADA inclusivity. Additionally, proactive diagnostics, secure vendor management, and automated compliance testing mitigate risks and streamline operations. These innovations not only future-proof buildings but also position property managers as leaders in safety, reliability, and tenant satisfaction. 

Speaker Bio

Daniel Goldstein is a seasoned product manager with over a decade of experience in bringing innovative solutions to the market. With an understanding of consumer needs and market dynamics, he has led cross-functional teams to launch successful products across diverse industries, including elevators, specialty chemicals, and consumer goods. Daniel's strategic vision and collaborative approach have driven product innovation, resulting in tangible business growth and customer satisfaction. Leveraging his analytical skills and market insights, he excels in identifying emerging trends and translating them into actionable product strategies. Spending most of his elevator career at Rath-Janus, Daniel worked on developing one of the more prominent two-way video messaging products on the market today.

Audience:

Derrick Garrido | Director of Housing Choice Vouchers |  Philadelphia Housing Authority

10:00am - 10:45am | Affordable Housing Solutions

Second Floor-Marquis Ballroom C

Day 2- Session Description

Approaches to developing and managing affordable housing, including funding options and public-private partnerships. Market-rate landlords have long had an uneasy relationship with the Housing Choice Voucher program.  Why are they signing on now?

Speaker Bio

Coming Soon!

Audience:

Patricia Daly | Account Executive |  MRI Real Estate Software

12:45pm - 1:30pm | Mastering the Fraud Juggling Act: How to Balance Prevention and Cost Reduction

Second Floor-Marquis Ballroom A 

Day 2- Session Description

The state of fraud in multifamily: bewaring of fake pay stubs, preventing applicant fraud from creating a nightmare of your day, and tips for overcoming fraud.

Speaker Bio

Pat Daly is an account executive for MRI Software. For multifamily property managers facing a long list of job duties and even longer days, MRI Living is the multifamily expert in your corner who can give you precious time back at every stage of the resident life cycle with a full range of powerful but easy-to-use software tools that work together, separately, or alongside your existing tech so you always have just what you need to take care of residents, business, and still have time to take care of yourself.​

Sponsored by:

Audience:

Harrison Dorne | Senior Regional Sales Manager |  Evolution Sustainability Group

12:45pm - 1:30pm | The Hot and Cold of Sustainable Energy Management

Second Floor-Marquis Ballroom B

Day 2- Session Description

This session will discuss energy and water efficiency strategies to reduce utility costs and improve sustainability, best practices for procurement and how to effectively manage energy to mitigate risk, how to execute an overall ESG strategy specific to your organizational goals and highlight some of the most common "home run" solutions in multifamily.

Speaker Bio

Harrison Dorne is a multifamily industry veteran who has spent more than a decade in real estate in various roles on the supplier side. As Senior Sales Manager at Evolution, Harrison focuses on helping owners and managers to identify opportunities to reduce costs with the greatest financial and sustainable impact.  Prior to Evolution, Harrison served as Regional Sales Executive for Valet Living and Regional Sales Manager for Multifamily Utility Company.  He is a graduate of the University of Delaware and when not at work, you might find him either coaching his daughter’s soccer team or participating in gymnastics class with his younger son.

Sponsored by:

Audience:

Brad Schwartz | President | MSB Resources, LLC

12:45pm - 1:30pm | Your People Are Your Most Valuable Asset: Using Culture to Recruit and Retain Top Talent

Second Floor-Marquis Foyer

Day 2- Session Description

"Your People Are Your Most Valuable Asset: Using Culture to Recruit and Retain Top Talent" explores how a strong, positive culture can be the driving force behind attracting and retaining high-performing teams. This program delves into strategies for fostering a culture that aligns with your organization’s values and appeals to today’s top talent. Participants will learn how to create an environment that not only attracts skilled professionals but also engages and retains them, fueling long-term organizational success.

Speaker Bio

Brad Schwartz is the founder and President of MSB Resources, a firm offering recruitment services, human resources consulting, and leadership coaching exclusively to the property management industry. He has been actively involved in the property management industry for twenty years. Brad has been instrumental in coaching property management companies on strategies to become a “sticky” company. Using these same strategies, MSB Resources won 1st place in NAA’s Top Employer award, Love Where You Work. MSB Resources has placed thousands of property management professionals from site level to COO. They also work closely with clients on how to build a great culture. MSB Resources’ clients range from publicly traded REITs to small family owner/managers. Brad has presented many seminars on hiring, retention and culture, and climbing the corporate ladder to various apartment associations, including NAA, Chapters of IREM, and property management companies.

Sponsored by:

Audience: