Dealing with Difficult People

In both your personal and professional lives, you will have the opportunity to interact with difficult people. It is up to you whether those interactions end on a positive or negative note. In this class, you will learn techniques that will increase your skills when interacting with difficult situations and people.

Please note: It can take up to fifteen days for recordings to be edited and curated prior to being sent out to recorded students.   

Class disclaimer: 

Thank you for taking the time to peruse the Pennsylvania Apartment Association’s education course catalog.  It should be noted that classes may be subject to the following: move in physical location, incur a date or time change, change in instructors, potentially cancel due to a low attendance, or any combination thereof.  Every effort will be made by the Pennsylvania Apartment Assocation's staff to alert you of any necessary changes in a timely fashion.  Your flexibility and understanding of these potential changes is appreciated.